您查看的活动已结束

On Tuesday May 12th, the Shanghai Forum welcomes  Ed Dean, who will talk about the importance of customer experience in China and how new technologies are changing the consumer-retailer landscape.

By now everyone knows that China is trying to shift to a consumption-driven economy, but what will the next decade hold "in store" as China becomes the world's number one market for retail overall, as well as for eCommerce, social media and the Internet of Things?   Whether you are working in offline retail, online media and eCommerce or simply seek to understand the changing customer experience in China and globally, this talk will tell you what you can expect. 

• Don't miss this extraordinary talk from a top consultant! RSVP today! 
  

  Please note:  
  

  Due to expected high attendance, instead of our usual location (LOHAUS) the venue will be the spacious Hero  Center. Please see the venue address above and a map and other directions at the end of this listing for how to get there. 

  Three things you will learn:

  • Why a focus on customer experience is undervalued in China and how this will change

  • The most important new technologies (both in China and globally) that are set to change how we shop

  • A few entrepreneurial war-stories from battling in the trenches in China for 10+ years!

  Agenda:

  6:30 - Doors open

  7:00 - Networking, appetizers and pre-event activities

  7:30 - One hour presentation with Q&A

  8:30 - Group discussion and sharing

  8:50 - Event conclusion and announcements

  9:00 - Networking

  9:30 - Venue close

  Date:

  May 12 (Tuesday) 
  

  Venue:

  Hero  Center (Building3, #28 Yuyuan Road, near Jing'an Temple Station) 
  

  Charge:

  100 RMB per person, including coffee/tea, appetizers and desserts, as well as a drink provided by our event partner, Westwood Ales. We have an entire keg of their premium Pale Ale on tap, all you can drink until the keg runs out, so get there early to enjoy a cold beer and conversation during the networking portion of the event!

  

  About the Speaker 
  

  Ed Dean

  

  Ed relocated to Shanghai in 2003 after 5 years working in hometown London. In Shanghai he founded consulting company JETT customer experience in 2004. JETT’s clients include Disney, Apple and Virgin, and they have a team of 40 staff based in Shanghai.

  JETT’s focus is ‘customer experience’, which is fundamental for the continued success and relevance of every brand, and which is in a state of constant transition. As JETT grows they are focusing increasingly on the role that technology will play in the physical space, and Ed will talk about the changes that will take place in the retail space over the coming five years.

  Ed is a regular presenter at events  or organisations including TEDx, ad:tech, Columbia Business School, GE (FastWorks) and Imperial College London. 
  

  More information about, or to contact, Ed Dean:

  https://cn.linkedin.com/in/eddean1

  Ed's company, JETT, is the leading brand in China delivering research, consulting and training programmes for the ongoing development of service industry, retail and hospitality professionals. 
  

  For more information about JETT:

  http://www.jett-asia.com/

  
  

  About our Event Partners

  Westwood Ales

  

  The Westwood Story

  In 2013 the Westwood Brothers sought to bring the tastes of their favourite pubs and brews to Shanghai. Combining traditional brewing practices and imported ingredients with local flavors, we have innovated British craft ale. 
  

  Yellow Fever is our flagship ale that has a “fine body, excellent head.” This is what embodies what Westwood Ales is all about. A traditional flavour with a bit of ale-ish folly in the lingering notes.

  2013年，韦斯特伍德兄弟试图将他们最爱的小酒馆及其啤酒带到上海。他们结合传统酿酒技术和具有当地风味的进口原料，对源自英国工艺的啤酒进行着不断的创新。 

  Yellow Fever 是我们的主打啤酒，它能够淋漓尽致地展现韦斯特伍德啤酒的所，笼统地说就是一种结合了逐渐消失的麦芽酒的传统风味

  For more information about Westwood Ales, contact them via David Westwood's WeChat: west_of_the_wood 
  

  
  

  Frequently Asked Questions about Shanghai Forum:

  Is there any charge for this meetup?

  Yes, there is a 100 RMB cash charge per person. This fee includes coffee, tea and snacks for guests, and you will have a chance to win a prize in the lucky draw.

  Payment is cash at the door but you can now pay by WeChat and get a 10 RMB discount if you have set up WeChat wallet on your phone. Please add the official WeChat ID: LOHAUS 乐豪斯 and look for the event listing, go to the bottom of its page, and look for the "阅读原文"link. Click it and you will be sent to the LOHAUS WeChat Shop page where you can buy the ticket online. Note: International editions of WeChat may have difficulty using this feature unless you have installed Chinese bank card payment wallet functionality. 

  Add the LOHAUS WeChat to receive automatic invitations to Shanghai Forum meetups:

  

  Is it okay to arrive late or early?

  RSVP sign-in begins at 6:30 p.m. and coffee and tea are served before 7 p.m. We usually start at 7:30 and the meetup has been scheduled at that time to allow people to finish work and get to the venue, which is in central Shanghai. Based on RSVPs, we will start officially when all of the attendees have arrived or punctually at 7:30, whichever is earlier. Please try to get there before 7:30 p.m. for networking and to reserve a seat. Once full the venue will not allow additional attendees, no matter the time. The organizer will be there from 6:30. 
  

  How to get there?

  Hero Center is part of the People Squared family of coworking spaces around Shanghai.  
  

  Hero Center (创客中心) is at Building 3, 28 YuYuan East Rd, Jing'an District.  In Chinese, the address is 上海市静安区愚园东路28号  It is located on YuYuan Road in-between Tongren Road and Changde Road.  You can look for the Exchange SOHO building as a landmark. 
  

  Click here for a Baidu Map with instructions in Mandarin. 
  

  Here's an embedded map with a walking route if you are coming from Jing'an Temple Subway Station:

  

  If you are entering by Yuyuan Road, you can take a shortcut by walking through the hall of building 1 by the street, past FamilyMart. Or walk around the slightly longer way. 
  

  Transportation:

  * Taxi: 28 Yuyuan Road near Changde Road (if coming from south) or Tongren Road (if coming from north) 愚园路28号靠近常德路或靠近铜仁路 
  * Subway: Jing’an Temple Station Metro line 2 (exit 3), Line 7 (exit 6); 
  * Bus: Lines 15, 21, 315, 323, 921, 927 – Beijing West Rd/ChangDe Rd

  
  

No